Frustrated, No Faith, Disappointment,

End of October I upgraded the Explora Ultra. The installers done the installation, called in and cancelled the decoder and activated my new decoder I.was very happy with the service till that point. It went downhill from that point.

My debit order went off on the 26th. On the 4th November my services was suspended. I called in, and was told my query would be escalated to the billing department and my services would be reconnected within 24hrs. The Saturday nothing happened and I had to call in. They reconnected my services and the query was escalated once again.

Two days later, my services was suspended again. I called in again and I asked for a TL to contact me, nobody contacted me. I had to call in again. Explain my whole query once again. My services was once again reconnected. I was told that it was a computer error and would be escalated to the billing department and was promised that.my service would not be suspended.

On Friday I got home and my services was suspended once again. I.had to call in again. Again I was told that my query would be escalated to the billing department and was reconnected once again. I was promised once again that my.services would never be suspended and should not be. By this time, I did not believe this.

Yesterday I.checked my app and saw that I had a outstanding amount of R2600. How is this possible because my debit order went off on the 26th and I had nothing outstanding.

Once again I.called in. Bear in mind each call lasts about 40min trying to resolve my issue. I called in again. To query this amount. Spend more than 40min on the call. I had to pay reconnection fee. How is this possible if it was a computer error on dstv side? And I rented movies which I did not pay for. I then told the consultant with dstv rewards I would claim a free movies. So now I must pay for those? And even if I rented movies it would be added to my account and it would be paid for when my debit order. I got off by the consultant after spending more than 40min on the call and she did not bother to call me back even though she had all my information on hand

I had to call back again, Explain to another consultant my issue. I was told it would be escalated to the billing department and she should made sure that my services will never be suspended. The way I calculated my services would be suspended on Sunday. And she promised it would never happen.

Hold and be hold my services is suspended once again. I am so frustrated with this issue. I premium customer with no joy what so ever. No feedback from anyone and the service suck.

Noeryah