1 reviews | Active since May 2016
FRUSTRATED MULTICHOICE CUSTOMER
FRUSTRATED MULTICHOICE CUSTOMER
To whom it may concern
Its almost 2 months that im not able to use the features om my PVR EXPLORA eg: recording,rewind,forward etc... And for this period ive been contacting multichoice customer service to help solve my problem. What i have experienced is hugely FRUSTRATING!!!!! I have been given more than 10 diffrent explanations what the problem is,one lady even told me i had to pay a R51 so that it can be connected again,meaning to be able to use the pvr's features. How can I pay for my pvr's features? Truth is nobody could help me,some would even put me on hold for up to 10 minutes or hang up while i have been waiting for 5 to 8 minutes on my phone with MY AIRTME!!!!! Im complaining because its not right to pay my dstv account and i do not get full service due to me.
Smart Card Nunber: *** Acc number:***1
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The PVR access (record,rewind,pause and fast forward) is charged service on the decoder and it is billed at R95,00 per month.
We have reconnected the PVR functions as requested. You should be able to use the functions now and also access Catch Up.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The PVR access (record,rewind,pause and fast forward) is charged service on the decoder and it is billed at R95,00 per month.
We have reconnected the PVR functions as requested. You should be able to use the functions now and also access Catch Up.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,