Frustrated Loyal Customer

I've been trying to have the amount owed on my account rectified since the 17th of March 2019, every time I contact DSTV on 021 ********** , I am told that my issue will be escalated to their accounts department to rectify the amount due and yet the incorrect amount still reflects on my account. My account reflects that I owe an amount of R1613.72 due on 02/04/2019 but when I check my account transactions to try and understand where this amount comes from all I can see is that I owe my premium subscription plus the R90 access fee, which amounts to R899. I did pay my subscription on 02/03/2019 which amounted to R998, which no one at DSTV could explain to me why this amount was due and I was also promised that the accounts department would sort this out.

I am EXTREMELY disappointed in the lack of service and urgency I've received from DSTV on this matter and am seriously considering cancelling my subscription altogether. Can someone please sort this out for me as I am not paying R1613.72.