Frustrated, irritated, angry loyal customer since 2018

Recently my Family price lock subscription had ended on February there after I was not able to pay the normal family package so my decoder was blocked. Then I went on WhatsApp and enquired about a renewal and was told they only have it on Compact then I opted out and did not pay until today when I went on WhatsApp to check how much I owe I paid only to find out it was for stream which I have never opted for and I called the call centre and was on the call with Buhle of which the call was cutted before we could we could rech an understanding then I called again and was helped by a guy who told me that the amount I paid today is null and void because he can only see R30 as my credit balance. Now am asking how is that so, (Paying today for a service I don't even use and also cancelled it today but now my R250 something is nowhere to be found) how so tell me. I ran out of airtime but before that I told the guy and asked him if he could call back and he said he was not allowed. Multichoice I want my money back please so I can pay the remainder and watch my tv *** ni