PC
Pebetsi C
1 reviews | Active since Jun 2011
12 Mar 2024, 13:00
Frustrated
I’ve been in constant problems with my decoder … I have changed it twice and still no help . I’m not coming again to the offices to stand in the queue for 2hrs … I’m very very frustrated with the nonchalant demeanor of the staff
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
12 Mar 2024, 13:25Hi Pebetsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Mar 2024, 13:25
Official
Hi Pebetsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
PC
Pebetsi C's updateReviewer Update
13 Mar 2024, 13:49I feel like Multichoice is playing games . How are you sorting my problem ?? You have not bothered to take my details. It looks again like all the reviews have the same response .., like your call Centre .. every is automated.. I’ll keep writing daily until I get a proper attention from a person not machine ..
PC
Pebetsi C's update13 Mar 2024, 13:49
Reviewer Update
I feel like Multichoice is playing games . How are you sorting my problem ?? You have not bothered to take my details. It looks again like all the reviews have the same response .., like your call Centre .. every is automated.. I’ll keep writing daily until I get a proper attention from a person not machine ..
PC
Pebetsi C's updateReviewer Update
14 Mar 2024, 08:00I did receive a call from a real person yesterday 13th March … still I wait for solution ???
PC
Pebetsi C's update14 Mar 2024, 08:00
Reviewer Update
I did receive a call from a real person yesterday 13th March … still I wait for solution ???
PC
Pebetsi C's updateReviewer Update
15 Mar 2024, 11:31Today 15th March Ola came to help me out as promised , issue still not resolved but I’m happy that I’m getting the attention. Clement is busy with the issue and will come back later again . Now this is what I call service… thank you 🙏
PC
Pebetsi C's update15 Mar 2024, 11:31
Reviewer Update
Today 15th March Ola came to help me out as promised , issue still not resolved but I’m happy that I’m getting the attention. Clement is busy with the issue and will come back later again . Now this is what I call service… thank you 🙏
PC
Pebetsi C's updateReviewer Update
15 Mar 2024, 19:10So impressed with Clement Mabowa from the engeeering department. He came straight to my house and sorted everything. You saved Multichoice a customer and my whole family who were at the verge of canceling their subscriptions . Thank you 😊
PC
Pebetsi C's update15 Mar 2024, 19:10
Reviewer Update
So impressed with Clement Mabowa from the engeeering department. He came straight to my house and sorted everything. You saved Multichoice a customer and my whole family who were at the verge of canceling their subscriptions . Thank you 😊