Frustrated DSTV User

I am been trying to get a hold of DSTV for the past two days with no success. The Randburg branch number does not ring at all, try Durban and nothing as well. I saw that there was an access fee on my account and after reading up on it, I assumed it was for additional decoders in my house. I don't recall paying for any access fee and assumed it was incorrectly billed on my account. I deactivated the service from my DSTV online Account. Now I cannot access Box office, catch up, record, pause etc. I need clarity on this access fee. I would to know when DSTV had this service running from? Why is there is an access fee now to access features. I am trying to get a hold of someone to provide clarity and reactivate the service. I have tried to reactivate the service from the DSTV online with no success. DSTV, you guys really need to wake up and provide quality service to your clients. This is the second issue this week. First I tried to activate the Indian package and was unable to. Seems like the only method to communicate with DSTV is through Hello Peter. What a shame that a company that is around for decades cannot simply provide quality customer service. A real Shame, perhaps its never to late to learn from other companies on service. Companies that's not around for decades know how to provide quality service. Your senior management should get of their high horse and learn about customer service.