DB
Debbie-Anne Buys

1 reviews | Active since Jul 2018

23 Jul 2018, 14:56

FRUSTRATED DSTV USER

I've had ENDLESS disconnections due to dstv's incompetend accounts department. Terrible client service agents who just Don't seek a solution. I had to send Numerous proof of payments to their accounts department. The result, I'm connected for a week and then i'm disconnected AGAIN. i EVEN CHANGED my payment date to them in order to assist them. I used their supp**** banking details in order to do eft payments. NOTHING HELPS. In fact i'm disconnected AGAIN. When i phone to the call centre. The sing song says, Your service is active, new payment date 29 July 2018, BUT....I'M STILL DISCONNECTED..... I spoke to an agent. They are off line. She'll email me once they are up and running. Still waiting. Still disconnected. I'M FED UP!!!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Jul 2018, 20:36
Official

Dear Debbie-Anne Buys,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2018, 14:21
Official

Good day Debbie-Anne Buys

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We tried to contact you without any success.

Please be advised that we have reversed that reconnection fees on your account and activated the service. We currently investigating the missing payment of R90.00 on your account.

Please note that your monthly subscription for DStv Access Package is R99.00 per month and your payment date is on the 30th of every month.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert