FRUSTRATED DSTV CUSTOMER - UNABLE TO VIEW ALL CHANNELS BUT PAYING HIGH PREMIUMS

<p>I was one of the unfortunate customers of Multichoice who opted to take out the Price Lock offer. To my sorrows!!! Since we had the DSTV Explora installed by one of Multichoice's "Accredited Installers" I have not been able to view all "HD" channels. </p> <p>I keep getting an error code "E48" which is an issue with either the connection or bad weather . I have been contacting Multichoice on a regular basis and they keep on blaming the installation. This has been going on for about 6 months. </p> <p>Out of frustration I called a few DSTV installers to find out whether they are aware of this issues. One of the company informed me that they have numerous customers with this issue and the problem is with the "Smart LNB" and it is a DSTV problem. </p> <p>I called Multichoice and I told them of this (they denied it ) About three weeks ago they eventually admitted that during the period of December 2015 and March 2016 they distributed Smart LNB that are giving problems.</p> <p>They promised to send some one out within 48 hours to instal a new Smart LNB . And guess what!!!! I am still waiting. I continue to call to follow up and of course I have to speak to the call centre agent and rely my story over and over and over again. And nobody cares . Everyone just makes promises to call you but no one does.</p> <p> </p> <p>The sad part is I have to continue paying for a full bouquet yet I do not have the luxury of watching all the channels. And unfortunately for me with the package I have you are in a 24 months contract and not allow to cancel.</p> <p>This is a lost course. It costs me over R900 p.m. for the premiums and not to mention the expense of all the calls to follow up.</p> <p> </p> <p>PLEASE HELP MULTICHOICE!!!!!! THIS IS DAY LIGHT *******</p>