Frustrated Dstv Customer

This is the worst company to deal with. There is no help other than the call centre the dstv app does not address all problems that we have . I have noticed that when they cannot help you they disconnect your call and no one bothers to call you back. I have only had them call me back when I asked them why they don't call back after a call has been disconnected. Most of the operators do not understand what we are saying and we have to repeat ourselves over and over which is very very frustrating. This past month they have charged me for an old subscription as well as my existing one. The old decoder has not been working for months yet still I am being charged. I am seriously considering deactivating dstv. I only keep it for the sport. This company is really a disaster to deal with.