Frustrated DSTV customer!

Since July/August 2019, I've had an issue with my dstv account. In September we took on another price plan for 24 months. We have instructed the bank to not allow any payment to go off that is more than the amount we agreed to pay DSTV. Since the account hasn't been sorted out yet all debit orders have been reversed, instead cash payments are made. Yesterday I spent 30 minutes on the phone with a DSTV call centre agent, who was bitterly rude! She then told me our cash payments were floating in the clouds!

Cash payments "float" around yet you send proof of payment and they immediately disconnect your services. All DSTV agents are cared about are debit orders, they have forgotten how to go back to basic cash payments and allocating it accordingly. They are very quick to falsely accuse you and say you have not paid!