Frustrated DSTV Customer

I have never experienced such pathetic service in my life. I had a few issues with my decoder, had to get a new one, then was told to do change of ownership, then still had to take the decoder to multichoice as the smartcard was faulty, this is after a few phone calls. Now it is working but not connecting to catch up and box office, I called again and this is after no one even offers to call me back. After the consultant checks faults with me and scans the decoder, this took around 20 minutes on the phone, she eventually says I must hold on to speak to her manager, I hold on for almost 30 minutes just to see if anyone will answer or even for her to come back and say she cant get hold of her manager and take my details for someone to call me back and then I get cut off. I call back and while speaking to another consultant get cut off again and no one has the decency to call me back!!! :-( very frustrated dstv customer at the moment, your service sucks big time!