Frustrated DSTV Client

I have logged previous review but no reply. I contacted your agent as i received a message to say that my dstv will be switched off due to outstanding payments. Your agent assured me that I need not worry as i have a credit balance and next payment i will need to just pay the difference. I have proof of the conversation via live chat but you can check your records as well. A few days after that my dstv was disconnected. I then queried and discovered that I was still paying the old amount of R385 and not R399. This I understand but why did your previous agent not mention anything but told me the complete opposite. This upset me as i depend on your service and advice. I then paid the outstanding fee of R169 and my dstv was switched on BUT only to find out that you charged me a reconnection fee of R50 . Why should I pay that if your agent advised me right in the first place then i would have paid before my dstv was disconnected. Which in this case it was dstv fault and all that they are telling me is that my next payment is 21 May 2020 an the amount is R435.40. Dstv does not own up to their mistakes, I know that I have and realised that I was paying the incorrect amount. They keep on telling me that it is my responsibility to update my details but i am saying if you could not get hold of me why did you not send a message through dstv like you sent the disconnection message. I have unknowingly been paying the incorrect amount since April 2019 and my dstv only gets switched off in April 2020. WOW!!! BRILLIANT SERVICE DSTV. My question is, is dstv refunding/reversing the R50 reconnection fee?