Frustrated dstv client

<p>For the last 7 days I have been trying to obtain a settlement quotation for the arrears on my decoder payment plan. Yes I realise I created the problem by getting into arrears on my account, but that is not the problem now. Dstv have updated the 3 months arrears against my credit profile in such a manner that my bank cannot approve my loan unless they settle the arrears amount. Now the problem is that no one at dstv seems to know how to provide the required document. You cannot contact the relevant dept by phone. Each time you call you get to speak to another agent that escalates the request to whoever and then it takes 48 hrs to get any feedback. All the correspondence I received is incorrect. I am so frustrated as no one seems to be able to help. All I require is a settlement quotation stating the arrears amount listed against my profile at the credit bureau in a pdf form attached to an email. Apparantly they dont know how to do this. </p>