Frustrated 😒

On the 13th March 2025 I called the dstv contact centre because nothing worked. When I checked on self service via WhatsApp the error message I was received I picked up that I'm owing and need to make a payment of R402.76, couldn't understand as I already did my payment on the 4th

On a scale from 0(Very poor) to 10(Excellent), please rate Zizipho Pamla's helpfulness in addressing your need?

That's the lady who assisted me when I called to check what's happening,she then told me I have been upgraded to compact and my insurance is cancelled,all this upgrade and cancellation where done without my knowledge as a client, I have been paying this insurance for years and to be told it was cancelled I no longer have insurance,what's gonna happen if I experience any issues with the decoder.

She managed to downgrade my package back to the one I have,what upsets me she told me everything is resolved including showmax and will take down my details to give the insurance to contact me, no one has called me until I called again yesterday because my showmax was locked that's when I spoke to refiloe who advised me that what she told me was a lie because they do not provide clients details to insurance as it's a stand alone.

So I need someone to explain to me or provide me with a recording/proof where I requested the insurance cancellation as a client,I have never requested it to be cancelled and I want explanation of who cancelled it and who gave them concern.

Zizipho was also supposed to seek more information from team leader on what can be done for me as a client to be assisted as the error it's on your side not for her to tell me the insurance department will contact me,reffer back to the call recording where she said exactly that ,she even said I will receive the call same day which was on Thursday