FRUSTRATED

I was downgraded without my knowledge around July which resulted in most of my channels being disconnected. I then contacted DSTV customer care number and the guy who answered the phone informed me that i could have done a downgrade via whats up which i then found strange, the guy promised to upgrade my services and activate the account to the way it was where i was paying about R648 a month , he then upgraded the account and activated the services while i was online.

To my surprise yesterday 09/08/2020 my services were downgraded again and inactive to such an extent that i could not do catch ups , watch some of the channels and rent movies on box office. I received an sms that dstv have not received my payment and my viewing has been stopped and I must pay R648.98 to reactivitave my services . I then called DSTV and spoke to an agent who then told me that my account is owing R648.98 and i have to pay manually for my services to be connected, what happens to the amount that was deducted on my account on the 25th of July of R473? Since when do I have to pay my account twice? Why didn't your agent adjust the debit amount when they upgraded as i don't pay the account manually?

I paid the R648.98 yesterday for my services to be activated to my surprise today. I can't watch catch and PVR, and I specifically asked them to fix my account.

I was told that I need to pay the re- connection fee ? I can't be held responsible for incompetence from your end.

I have been calling your contact centre a couple of times and everytime i call the number gets cut off while I am talking to your agents and they are clueless as they all tell me different amounts and some can't even pick up that I have paid twice already for one month subscription? I need to know who is going to refund me for the airtime that i have wasted , check your system and you will see how many times i have been calling. I also need to know who is going to refund me for the additional amounts that i have paid.

now 10:00 PM 10/08/2020 i just noticed that my other PVR and catch on my other smartcard is also not activated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the lady said she activated both tvs So this means i must call after spending R110 of airtime????????again?????????????????????????????????????????????????????????????????????????????

I have considered referring this matter to my lawyers to handle it on my behalf because I can't always have my services which I am paying having been deactivated, this is a breach of agreement that I am having with multichoice.