Frustrated customer who just wants service

Dstv neh so I wrote a review becomes of endless issues I have that can not be resolved because I still haven't been called, I hot called Sunday by Bernard who tried ro fix the issue and was not successful until I hard yo ho and adviaes rhwm ro call Monday morning they advised shift starts at 2pm and I said ohk call me at 2pm and he called me at 4:30 saying he was in a meeting and I asvisws I am not home please call tomorrow which is Tuesday and I still didn't get a call till I again myself writing to you guys because I my services are still nor working and he was quick to advise me about insurance creating another issue because I don't know how can a decoder supposed to be removed from my account still active on insurance when I was given my now primary to replace that decoder so dstv has also been robbing me of R35 per month which I need them back