Frustrated customer and Poor service

My story started on Sartuday 25/11/2017. My DSTV was disconnected on the 20th of November on the 22/11/2017 I received an sms that stated that I need to pay and amount of R4383.57 and I went to one of your Multichoice Branches ( Karenpark) Pretoria and I was told I need to call your Call Centre. I called the Call Centre and I was told that I owe R4500 and I wanted to make an payment arrangement and the Agent said that she is going to escalate my case and someone is going to call me within 24HRS. I paid R600 immediately after talking to her.

Monday 27/11/2017 I called again and I was told the same thing the case has been escalated. On Monday I was given this email address (pmtarrangement@multichoice) please find the attachment of the email from below. I called again on the 28/11/2017 I was told the same thing. I called again on the 29/11/2017 I was told the same thing and that I still owe R4500 and I told your Agent that I have already paid R600 and he couldn’t find that on your system whereas I still have the slip with me. After work on the 29/11/2017 I went back to your Karenpark Branch they phone the call your call centre on my behalf I talked to the Agent and she told me the same I need to wait 24 HRS again.

I mean this has been going on for almost a week now my TV is not working. My kids finished writing and they just see at home without TV whereas I paid. I really wish someone could try and contact me. This is really frustasting. I’ve used all the resources on my side. Your Call Centre staff is very *********** they don’t know a thing the only thing that they can do is to escalate. What’s the use of calling Call Centre if you cannot get HELP!!!