Frustrated customer

I had Dstv stream on my phone. But one morning in November 2023, i tried logging in as usual i could not. I called the customer center and the failed to assist me in the matter. I then decided to uninstall the app and left it like that as i was getting very fustrated. . So yesterday i again i installed the app only to find out its still impossible for me to sign in. I called the customer center and again the lady failed to assist me. I then went to Live Chat on the Dstv and left my details so that they can contact me maybe i will get assisted. Thill today nothing.