Frustrated customer!!!

DSTV has disconnected my service on 08/03/2022 after I have paid on 28/02/2022. After 4 calls and a hour on the phone (my cost), the incorrect package was connected. I had old decoders years back and when I bought the new Explora decoder in Jan 2022, I phoned the call centre and asked them to CANCEL the old decoders and activate the new decoder as I have destroyed the old decoders. As expected from Multichoice it was not done!! The old decoder was activated on the family package (much cheaper package) as I am on the COMPACT PLUS package. R70 in airtime later to tell DSTV what to do and what I have paid for. How can Multichoice not know what package their customers are on??? I have cancelled previously for the same reasons … incompetence and repeats and after 1 month, same issues!!