JW
Jacelyn W

1 reviews | Active since Mar 2020

25 Mar 2020, 08:11

Frustrated customer

I rate Multichoice at a zero. I have been having issues since September 2019 and it just keeps on getting worst. Multichoice has *********** people working there. It has been the 6th time my subscription has been suspended in 2 weeks and when i call in they just reconnect and say they escalating. A day later dstv is suspended. This is also my second time on hello peter. You guys are billing me incorrectly and suspending my account. When i spoke to Nthando last week he told me that i need to pay an amount of 51.00 but it will be rolled over to the end of this month. I am sick and tired of multichoice.

I just got off the phone with multichoice and they advised me that i was told that i need to pay 400.00 and that i was never told. I am tired of multichoice. I cannot be speaking to you guys every second day. If this is not sorted you can have your explora's i received on price lock in Septemeber 2019 and cancel this service.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Mar 2020, 08:22
Official
Hi Jacelyn Wertheim,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team