Frustrated customer

Hi

I have since been waiting for your staff dealing with Explora queries to contact me.

I took this device after I had recieved a call from one of your sales agents called me. I was told about the free installation that will occur, and the supplier was even sent to my house. They could unfortunately not complete this process because of some cable missing. When we enquired, I was informed that the contract I took did not include installation. Why was the supplier sent in the 1st place?

To resolve this, I requested for my contract to either be upgraded by a mere R80 or be cancelled. I keep calling the Johannesburg office and the response I get all the time is that my query has been been escalated to the department that deals with this. I am also told that this department does not have any contact details. How is this possible in a big company like Multichoice

I am frustrated becuase I pay for something that I am not using. Can somebody resolve this matter ASAP, or come and get this device of yours.