Frustrated customer

On the 31st December 2022 i mistakenly paid R2,500.00 to multichoice then called in on the same day for a refund and was assisted by Lihle Sokaleni. I was told that the refund will be processed in 7 to 14 working days. After 14 days i called to make a follow up only to be told that the refund was not logged. Another refund was logged and had to wait for another 7 working days. When i called, i was told that the refund was rejected as there was no supporting documents ( POP, Id copy and my bank customer profile) after i had sent the documents to an email address *** multiple times. Few weeks later i am still asking for my money back and everytime i call in for a follow up, i am told the refund was rejected because supporting documents were not attached on the ticket logged.

Evertytime i aske to speak to a supervisor i am told that the supervisors are seating in a different building to the call centre agents. Yesterday the 19-01-2023 i called in and i was told that the banking refund is approved by two people where the first person approved then the second person rejected the refund because the proof of payment was not attached. Leigh - the supervisor promised to call me back today the 20th Jan 2023 at 10:30am and still haven't received a call from her.

Few call centre agents i remember are Lihle Sokaleni and Mhlangabezi