FRUSTRATED CLIENT - SERVICE DISCONNECTED

To say I am frustrated is an understatement!!! Multichoice does not care about customer service. My account has been suspended even after I made payment on the 31st of August.

Cool I used the WhatsApp platform to find out why are my services disconnected they reconnected them on Monday

I called and was then advised that my account was in arrears of R52 now my issue is WHY WAS THAT NOT COMMUNICATED WITH ME? I called today spoke to Fezeka Hlophe who advised that she will get her manager Noluthando Magwaza to call me back which I did not receive any response from her it’s been 3 hours not only did I wait on the phone for over 45 minutes I am still required to pay R166 to get my services reconnected. Tell me why does multichoice sense of no urgency have to affect my pocket?? I sent two emails to Noluthando and the help desk but non has gotten back to me with tangible answers!

I called again and I went through the PE branch, I spoke to one of the Managers Luyanda Godaon who seemed to understand what my issue is but she was not, she advised that R52 was deducted from the 125 I paid but where is the R73??? That was remaining cos now I AM OBLIGED to pay R162??? Why is multichoice charging me so many reconnection fees while they process transactions on my account without any form of communication. She further said she will “ TRY” to get the reconnection fees reversed, now I simply want Multichoice to refund me the remaining balance from the 125 I paid on the 31st and cancel the services… yall are TOXIC AF . Now here’s the interesting part

After Luyanda said she will get auth and provide me with feedback? I asked when should I expect feedback from her she said she doesn’t know , I asked for her email address ( for follow up reasons) she told me she cannot give me her email address multichoice doesn’t allow her!!! NICE NEH???

LOOK HOW RED IT IS ON THIS PLATFORM AND FOR THE SAME COMPANY YOUR SERVICES ARE PATHETIC!!!! I AS FOR ME? I WILL NOT PAY R162 RATHER YOU REFUND ME MY BALANCE WE PART WAYS COS YALL ARE TOXIC AND HAVE THE MOST ****Y SERVICE EVER!!!!