Frustrated client: Ashley Hendricks

Good morning. Im so frustrated with DSTV because it seems there is no one who can assist me with my account. Last month I had to pay them a R1700 and I wasnt in arrears because I make my monthly payments. This month's bill is R943 and I have pricelock with for the Compact package which was suppose to be R499 + R35 insurance. Ive been in contact with them since last month and everytime they just give me a reference number but my query doesnt get resolve. Ive been chatting to them now via messenger because Im not going to waste my airtime on their consultants but still no joy. They've been escalating my case but not even 1 peeson was in contact with me. Poor service and if I dont pay they disconnect my DSTV like last month and I was liable for the connection fee of R105. Please help because I dont know what else to do.