sM
sithabile M
1 reviews | Active since Oct 2016
06 May 2018, 20:24
Frustrated client
I am getting really fed up calling multichpice. They never resolve issues first time. I got an E30 error on Monday last week and called multichoice, i spoke to 6 peoplewho were no help at all. My service was not working for 6 hours. Now pit of nowhere im watching a movie than the same error appears on the system. I called multichoice they asked me to restart and reboot but still nothing , i ran out of airtime but no one bothered to call me back and follow up on this issue. Im disgusted by ur poor servie. If there was somewhere else i could go i would have done that long ago. Iv never been assisted first time with my queries. I even regret installing this. My daughter watches the education channel every morning. This better be working by this morning. ???????????????????
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 May 2018, 08:09Dear Sithabile Maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 May 2018, 08:09
Official
Dear Sithabile Maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 May 2018, 08:09Dear Sithabile Maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 May 2018, 08:09
Official
Dear Sithabile Maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 May 2018, 09:30Good day Sithabile
Thank you for taking my call today.
Please provide us with the feedback on the technical error message you have (E30).
We are committed to assisting you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 May 2018, 09:30
Official
Good day Sithabile
Thank you for taking my call today.
Please provide us with the feedback on the technical error message you have (E30).
We are committed to assisting you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
07 May 2018, 15:22Good day Sithabile
I could not get hold of you today and discuss your query telephonically.
I had tried to escalate your query to our technical team. As per the feedback received, please send us the screen shots of the following menus to ***:
- Help > General Information > Information Central
- Help > General Information > Loader Status
- Help > General Information > Tuner Status > Tuner 1 Status
- Help > General Information > Tuner Status > Tuner 1 Status.
You will get a case reference number which is required to on Hello Peter for further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 May 2018, 15:22
Official
Good day Sithabile
I could not get hold of you today and discuss your query telephonically.
I had tried to escalate your query to our technical team. As per the feedback received, please send us the screen shots of the following menus to ***:
- Help > General Information > Information Central
- Help > General Information > Loader Status
- Help > General Information > Tuner Status > Tuner 1 Status
- Help > General Information > Tuner Status > Tuner 1 Status.
You will get a case reference number which is required to on Hello Peter for further assistance.
Kind regards
Dinah
Best regards,