1 reviews | Active since Feb 2013
FRUSTRATED BY THE LACK OF SERVICE
Good day,<br> <br> Reference number to an ongoing query: ***6-i32<br> <br> I requested an upgrade on my package from Compact to Extra. This was requested for last week already. I was told to pay in an amount of R440 to have the package upgraded of which we paid promptly. it is almost 7 days since that payment and 6 phone calls later and the services have not been upgraded because as per Zandile in your call centre, there is a technical issue. <br> <br> not only am I frustrated by the lack of customer service, I cannot understand why DSTV cannot resolve my query. as service providers it is your responsibility to ensure timeous response to your clients but I am told that you do not allow your staff to call clients back! <br> <br> I just want this matter resolved TODAY and I want to be compensated for the inconvenience caused as well as the amount of money spent on me trying to resolve a DSTV query!!!
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert