LD
Lorna D
1 reviews | Active since Jul 2013
11 May 2024, 16:42
Frustrated by incompetence!!
I changed my Dstv decoder from PVR to Ultra and requested for the Dstv ultra decoder to be connected to my existing subscription. It’s been a week and I’ve been sent from pillar to post and being told it’s escalated. It’s ridiculous. No one seems to know what’s happening. Everytime we contact the contract centre it’s a different person who just says “I’m shocked why it’s not done”. How does that help me?
5 whole days and we still not connected.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 May 2024, 17:05Hi Lorna,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 May 2024, 17:05
Official
Hi Lorna,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
LD
Lorna D's updateReviewer Update
12 May 2024, 15:32My query has been resolved. I was assisted by Sandile. He was very professional and efficient. Thank you so much for your sense of urgency and resolving my query. Much appreciated.
LD
Lorna D's update12 May 2024, 15:32
Reviewer Update
My query has been resolved. I was assisted by Sandile. He was very professional and efficient. Thank you so much for your sense of urgency and resolving my query. Much appreciated.