Frustrated by hell
<p>I recently posted a review because i have paid R800 on my DSTV account and my payment has still not been app**** to my account. I constantly received messages that my dstv account will be suspended if i do not pay. I contacted DSTV several times and now im beyond ****ed. I was told via facebook inbox that they will apply a R700 discount which they will reverse once my payment clears. Now i see that the so called discount has been reversed and my payment has still not been app****. Im so gatvol of this. I HAVE REQUESTED ON SEVERAL OCCASSIONS THAT A MANAGER MUST CALL ME. ALL I GOT WAS ATTITUDE AND I GOT CROSS QUESTIONED. ITS BEEN FOREVER AND NOBODY BOTHERED TO CONTACT ME. </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Aug 2017, 08:10Dear Anthea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Aug 2017, 08:10
Official
Dear Anthea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Aug 2017, 09:55Dear Anthea
Thank you for taking my call today.
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, we confirm that a payment of R700 has been allocated to your DStv Account. However, the account currently reflects an overdue of R176.66, as soon as the payment of R200 done on Friday reflects then the account will be up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply07 Aug 2017, 09:55
Official
Dear Anthea
Thank you for taking my call today.
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, we confirm that a payment of R700 has been allocated to your DStv Account. However, the account currently reflects an overdue of R176.66, as soon as the payment of R200 done on Friday reflects then the account will be up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,