Frustrated by DSTV Multichoice

I have never in my life been frustrated by a company like this. Never in my life. I am actually writing this frustrated and crying. I have called, emailed, whatsapp-ed. Did everything I had to do on my side. And DStv and its workers seems not to care. My life and family's lives are greatly affected by this. I paid on the 15th of March. It's the 16th of April and my data is not yet loaded. I sent an email asking how I am going to pay now since I still haven't received services I paid for. Still not response. My services are disconnected. I called again this morning only to be made to wait for close to 10minutes and be told of another escalation. What exactly is this company expecting me to do? I have already spent so much on data and on contacting them. I have a lot of reference numbers.