Frustrated - as a result of lack of urgency from DSTV Call Centre staff

My DSTV catch up was working fine until last Sunday, 19 Aug 2018, The error we get when trying to access either DSTV CatchUp or BoxOffice is: "Dstv catch up or Boxoffice, is not available in this country yet" I have logged several calls... spent insatiable amount of time on the phone to follow instructions on how to try remedy the problem. So far my interaction with members of the Call Centre, displays that nobody actually knows what the problem is.... each time I'm told its a different reason for error and its being "Escalated". Well! As at now... Tuesday, 21 Aug 15h00.... my issue has still not been resolved or at the very least, escalated!!!! I have been told so many stories, at some point one of the agents said she doesn't know what to do. Well its been three days now and nothing has changed.

I have a VERY UNHAPPY family right now!!!!