Frustrated, annoyed and disgusted

<p>I don't understand how long must one call multichiice to be assisted with a problem. This all started on the 2nd of April when I was double debited. I called immediately and was told that I would be refunded within 3 working days. On the 18th of April I called again to state that I was still not refunded and I was told to send my bank statement which I did and would be assisted. I was later sent an email to say that the finance department are saying I've been refunded, which I wasn't, then I was advised to go to my bank to seek clarity. My bank advised me to reverse the payment myself which I did. On the 25th April my services were suspended and I was told to pay R415, which was never explained to me, today I'm getting another sms to say that I owe R805...how did that even happen, I'm really sick and tired of using my airtime to call and ask for assistance. How long does it take for multichiice to just fix one problem which THEY created and now it's being made my problem...</p>