PN
Prince N
1 reviews | Active since Feb 2015
10 Feb 2015, 14:56
FRUSTRATED,ANGRY, BELITTLED CUSTOMER
I'M SICK AND ENOUGH OF YOUR PATHETIC SERVICE/TREATMENT, IF YOU CAN DO THIS TO YOUR LOYAL CUSTOMER, WHAT MORE CAN YOU DO TO SOMEONE WHO DOESN'T NOT HAVE THIS TYPE OF PLATFORM TO RAISE THEIR FRUSTRATION. I PAID R1050.00 ON THE 28 JAN '15 FOR MY SUBCRIPTION, YOU STILL DEBITED WHEREAS I HAD ALREADY PAID. AS WE SPEAK IM STILL DISCONNECTED SO WHAT THE **** WAS THE R1050 FOR.. KINDLY REIMBURSE MY BANK CHARGES,PHONE BILL, I CALLED 5 TIMES ALREADY. IM GOING TO REPORT THIS NONSENSE TO THE OMBUDSMAN.<br> YOU GUYS ARE *********** AND USELESS, I REALLY NEED SOMEONE SUPERIOR TO HANDLE THIS MATTER AS I HAVE LOST IT NOW. THIS ENDS HERE....!
Helpful (0)
Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
11 Feb 2015, 20:33Hello NdlovuP,
We have reconnected your service. Please reset your device if you do not get picture immediately.
Our records show that reversals have been done on your account. Your account is paid up until 28 March 2015.
We send the signal to deduct your subscription in advance to your bank. This is why the debit order was still sent.
We would like to sincerely apologise for the delay and any inconvenience this has caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have reconnected your service. Please reset your device if you do not get picture immediately.
Our records show that reversals have been done on your account. Your account is paid up until 28 March 2015.
We send the signal to deduct your subscription in advance to your bank. This is why the debit order was still sent.
We would like to sincerely apologise for the delay and any inconvenience this has caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply11 Feb 2015, 20:33
Official
Hello NdlovuP,
We have reconnected your service. Please reset your device if you do not get picture immediately.
Our records show that reversals have been done on your account. Your account is paid up until 28 March 2015.
We send the signal to deduct your subscription in advance to your bank. This is why the debit order was still sent.
We would like to sincerely apologise for the delay and any inconvenience this has caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have reconnected your service. Please reset your device if you do not get picture immediately.
Our records show that reversals have been done on your account. Your account is paid up until 28 March 2015.
We send the signal to deduct your subscription in advance to your bank. This is why the debit order was still sent.
We would like to sincerely apologise for the delay and any inconvenience this has caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
