Frustrated and Disgusted in the POOR SERVICE RECEIVED

I'm genuinely disgusted and frustrated in dstv. How do you bill me yet you fetched your hardware. I've never had the explorer installed or activated but I'm being billed for the last 4 months. I've spoken to several people all saying the same thing they'll resolve my issue WOW im still waiting. I even went into a multichoice branch still nothing just empty promises. This is customer service at its worst I recommend nobody to get connected rather choose NETFLIX they more reliable and have a variety.