Frustrated and disappointed by DStv

I have not been so disappointed 😔😔 in my life like this I have been a Dstv customer for a long time I decided to get thier internet router for data usage. I received the router last week Monday till today the data has not been allocated and my d/o is due. I have send an email to dstv@help till today I'm getting no joy. They know to collect d/o but can't give a better service their customers. All I had to do is to follow up follow up.