DT
Danie T

1 reviews | Active since Aug 2016

15 Aug 2016, 06:19

Frustrated and Appaulled

<p>I received the new DSTV Explora deal in February. They send an installer. He never installed a new dish, which interfered with the signal and caused the explora to reboot and shut down as it pleased. Also my series wouldn't record.</p> <p>I spoke to the call center no less than probably 10 times, even taking the decoder to the nearest Multichoice offices to be tested. I feel so frustrated because none of the consultants seem to be bothered and none of them wants to tell me when I will be called back from the DPP department but when I tell them I will pay end of each month, they expect me to otherwise I get disconnected. I actually should tell them to cancel my subscribtion or atleast credit me 50% from February because I only received half the services promised when I took the deal.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Aug 2016, 06:54
Official

Dear Danie Terblanche

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Aug 2016, 07:10
Official

Dear Danie Terblanche

We have referred your enquiry to our PriceLock department for urgent assistance. They will contact you directly as soon as possible for assistance.

Regards

Elna