MB
Mandhira B
1 reviews | Active since Apr 2016
01 May 2020, 13:13
Frustrated and angry
So frustrated and disappointed at the terrible customer service. I am currently on hold for 35 mins and counting,not to mention the call I made before this for more than 40mins which I had to disconnect. Both times were with Nxolo but were told it was a different person. My extra view decoder is not working and each person telling me different things. I would like to swear them now and I damn dont swear. Please damn contact me urgently on *** people....terrible service. We pay you ****it!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 May 2020, 13:27Hi Mandhira,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 May 2020, 13:27
Official
Hi Mandhira,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MB
Mandhira B's updateReviewer Update
01 May 2020, 16:18Hi. So my whole months airtime went this morning on many useless calls to dstv but still have an extra view decoder that says no signal. A lady that helped me told me I need to buy a new decoder when this is a new decoder. Did not even bother to put me through to a technical person but wasted my time,energy,efforts,money. I am seriously considering cancelling dstv because of terrible service and incompetence. I have tried an online message,watsapp message,calling them and now my only option is this. So frustrated and disappointed and angry!!!!!
MB
Mandhira B's update01 May 2020, 16:18
Reviewer Update
Hi. So my whole months airtime went this morning on many useless calls to dstv but still have an extra view decoder that says no signal. A lady that helped me told me I need to buy a new decoder when this is a new decoder. Did not even bother to put me through to a technical person but wasted my time,energy,efforts,money. I am seriously considering cancelling dstv because of terrible service and incompetence. I have tried an online message,watsapp message,calling them and now my only option is this. So frustrated and disappointed and angry!!!!!