LV
Lodie V
1 reviews | Active since Jun 2015
30 Jun 2015, 19:11
Frustrated Account
Subscribed on 6 June for the Access package. Paid R99 at Pick/Pay. <br> <br> Service has today been disconnected for the 3rd time in 8 days. DSTV call centre is of opinion that an amount of R135.80 is payable. ( service has been active for 24 days) <br> <br> The Centurion office confirmed that account is in order - received a statement to confirm this. <br> <br> My service has been disconnected - 3 rd time in 8 days. <br> <br> Cannot believe the incompetence <br> <br> I will never complain about my municipal account<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Jul 2015, 15:22Hello lodiev@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We activated your account, your amount payable is R82.50 for DStv Lite service from the 2nd July 2015 until 1st August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We activated your account, your amount payable is R82.50 for DStv Lite service from the 2nd July 2015 until 1st August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply02 Jul 2015, 15:22
Official
Hello lodiev@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We activated your account, your amount payable is R82.50 for DStv Lite service from the 2nd July 2015 until 1st August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We activated your account, your amount payable is R82.50 for DStv Lite service from the 2nd July 2015 until 1st August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta