Frustrated

I had app**** for price lock, and it was installed on the 1/6, I've been calling to sort it since I cant watch TV,it says No Active subscription!! My extra view is working but not the primary I have spent more than R100 of my airtime and today is the 2/6 and I still can't watch TV This is so frustrating to say the least I have been promised call backs and none of the consultants called me back This must be sorted by the end of business today or cancel this price lock thing!!