Frustrated

I have received a Valentines Promo from DSTV, where I pay a discounted price for Feb and March, since then the subscription service was turned off 4 times.

Today when I ask for it to be turned on again for the 4th time, plus sending them all the previous inquiry numbers, they are telling me to pay my outstanding amount.

Clearly they do not leave notes on customers' accounts, because every time it gets turned on they apologize and say the issue has been rectified, I have already lost 7 days of viewing for this month alone.

I have asked for a manager to call me back, which I doubt will happen.