Frustrated

Made a payment of my subscription on time on the 1st of January,till date my data hasn't been allocated,was advised to use top ups in the meantime,now suddenly when I enquire about my data allocation, I'm told that I need to clear that top up amount first??? However I'm using these top ups because my data isn't allocated, why am I being penalized for Dstv's errors? I've spoken to 6 different consultants and a supervisor who keep promising me to look into it to no avail.😡😡😡