FRUSTRATED

I am beyond frustrated after multiple calls and even a complaint been written on a hello Peter I recieved a call lasted week on Thursday from dstv advising me that my refund was successful and the funds would be in my account latest on the 12th june 2020..to my surprise this morning I checked my account and still no funds..I called the call centre and spoke to an agent who advises me that the refunds was processed and that I should wait another 7 days for the funds to reflect in my account ...the level of incompetence is beyond me wat is so difficult to ensure that I am refunded because my account is up to date and there is nothing owing on my account..I am so tired of been given the run around by dstv..