Frustrated

I'm so disappointed in dstv, 2023-10-06 agreed debit order date multi choice debited my account amount of R500.

I was so confused as early last month I requested for package downgrade to dstv access because I have added showmax, the downgrade was successfully and the debit order amount was the amount I'm aware of.

When I called the call center to find out why am I now being debited amount R533 if my package is dstv access + show max. I spoke to an agent by the name of Paballo, who advise me that I have subscribed to Disney +, I asked her to check when was that subscription done and how.... Firstly she said it was done on the 6th of October around 12am,i was like but that time I'm sleeping and this was not done by me.

I felt like there's something she's not disclosing to me as a customer, all she said was she can assist me with canceling the subscription but to me as a customer that was not enough, I told her I need answers and a refund

I even requested to speak to the team leader, kept on being told she's busy, I had to fight for her to come acknowledge me as a customer over the phone

Secondly I was told by Paballo that I did the subscription in March 2023 via WhatsApp self service, I don't delete any of my chats, went into my whatsapp and the was no such, I even asked her how do I then access that Disney+ because it's not even showing on dstv app.

And if I did request for that subscription in March why only now am I being debited, she couldn't give me an answer

Finally the Team leader by the name of Aletta came to the phone to speak to me. She then told me she will send an email for refund and call me around 10am and forward me the email on my email address that's on the system, I told her no pressure I will give you until 1pm to call me but she never did.

I need answers on who added that Disney + on my account without my knowledge, there's a reason why I downgrade my package in the 1st place, Aletta then told that Disney + was given to customers as a 3 months trial for free and after the client will then opt in or out.

I have never opted in or out not even rep**** to any communication that was sent to me if it was sent because I'm not interested.this is a very inconvenience to me as a client having to use my airtime and time to get assistance. After so many years being a client this is the service I recieve.

I was not even provided with a reference number for my query or complaint, couldn't even be provided with turn around time Multichoice response will be highly appreciated.

Lebohang Matlala