Frustrated

On the 17th of February I paid my DStv subscription (R748) via their app. I made an instant eft. Money went through from my account, ( reference: DStv). This morning they disconnected my account, I don’t understand why. I contacted them and they asked me to send proof of payment, which I did. The consultant that was assisting me told me that I made payment to another account and not to the dstv account, I don’t understand how because I made the payment via their app, account number was provided by them. I’m frustrated, I won’t be making another payment. Could they just allocate this payment please.