Frustrated

My box office account was suspended I called in earlier in the day and I was given banking details to pay in the amount due so I can get my account activated again. I did n eft and called back after 3 hours an I was advised that payment was received and I can start enjoy renting movies again after 30min. To cut the long story short I had to call back more then 5 times and spent over R100 in airtime while they all gave me the same troubleshooting steps even after letting them know that they all failed. After being on the phone with 6 different agents a young lady who clearly knows what she's doing was able to sort me out after spending so much money in airtime. I was highly disappointed n frustrated with the service I got before I was eventually helped