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Portia M

1 reviews | Active since Apr 2023

14 Dec 2024, 09:00

Frustrated

@Dstv your consultants (online) are the worst and i must say I've very dissapointed disgusted with their service.A simple query of checking my bill breakdown and why i have add ones that were cancelled turned into an unnecessary long and slow conversation,i sent all information asked and what do they do they take their sweet time to reply and reply me with unnecessary Promo messages.WHY AM I ON DSTV COMPACT when I'VE ALWAYS HAD ACESS i just needed that to be checked on and sorted 😥 .I simply wanted to know why i had to pay the amount im not fami**** with and why i had a wrong package ,but clearly DS/Reitumetse Gaolaolwe and AZ/Mbali Maseko are not in the mood to do the job they are hired to do,Maybe more training should be done .I am so distracted right now i actually think i will chance my account .I would rather not have service than be treated like someone is doing me a favor by assisting me.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Dec 2024, 09:07
Official
Hi  Portia, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
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Portia M's update14 Dec 2024, 17:48
Reviewer Update
Still waiting
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Portia M's update17 Jan 2025, 12:08
Reviewer Update
DS/Lesego Matthews and DS/Mmalehlohonolo yoooooooooooo i wonder why y'all where too quick to close our chats . Multichoice will be the death of me

MC/Katli thanks for ur help and patient