1 reviews | Active since May 2018
Frustrated
I had a problem with the explora installation and was activated while it was still in the box they were billing me while it was not installed the bill now is standing at R2300 this explora was installed on the 29 but the bill was still standing Rethabile told me they will reverse the charges but still they telling me to pay R2300 i was billed for 919 and R959 plus they deducted my account on the 21 can someone please help iIhave been dealing with this since the 9 of May really iI am frustrated now this is just a mess
Dear Zandile Mncwabe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Zandile Mncwabe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Zandile
Thank you for contacting us.
I apologise that you have not been assisted with your billing query.
Please be informed that only the Price Lock finance team can assist with the necessary adjustments.
As mentioned above, I have referred the matter back to them for urgent assistance.
Thanks again for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah
Best regards,
Good day Zandile
Thank you for contacting us.
I apologise that you have not been assisted with your billing query.
Please be informed that only the Price Lock finance team can assist with the necessary adjustments.
As mentioned above, I have referred the matter back to them for urgent assistance.
Thanks again for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah
Best regards,
Good day Zandile
As per the feedback received from the Price Lock finance team.
The account has been manually adjusted and reversals are done in the account. Furthermore, DStv Compact Plus that was charging the account is cancelled.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Zandile
As per the feedback received from the Price Lock finance team.
The account has been manually adjusted and reversals are done in the account. Furthermore, DStv Compact Plus that was charging the account is cancelled.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,