gM
grace M
1 reviews | Active since Oct 2012
19 May 2015, 15:36
FRUSTRATED
MY SELF SERVICE PORTAL IS NOT WORKING, THE REASON WHY I NEED IT TO WORK IS TO ENABLE ME TO UPGRADE AND DOWNGRADE MY PACKAGES. I WAS ONCE INFORMED THAT I SHOULD BE ABLE TO UPGRADE AND DOWNGRADE WHEN I WANT BUT LAST NIGHT THE CONSULTANTS I SPOKE TO REFUSED TO ASSIST ME.<br> <br> WHAT IS THE CORRECT POLICY, CAN I UPGRADE AND DOWNGRADE AND BE CHARGED FOR THE DAYS I WOULD HAVE WATCHED HIGHER PACKAGE? IF YOU LLISTEN TO MY CONVERSATIONS, THERE IS A GENTLEMAN THAT TOLD ME THAT THIS IS VERY POSSIBLE. WHEN I UPGRADED I WAS ASSUMING THAT I WOULD BE ABLE TO DOWNGRADE. NOW I AM STUCK WITH A HIGH PACKAGE.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
20 May 2015, 12:55Hello gkmag,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 May 2015, 12:55
Official
Hello gkmag,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,