Frustrated!!!!

Poor service received. Well i bought new dish last other month and new decorder saturday the guy tells me we need to do swap and upgrade so waited like 30min. Tuesday went back to them because all of sudden we had E30 message on dstv so i called them night before consultant which wasnt much of help sent clear message 4 times nothing still same message Tuesday i went heated up but control my self only to hear consultant telling me oh but there nothing much u can do coz if signal poor u l get message i mean wat the hell we paying view dstv my child loves cartoon network so she then says well if u want i can give u another decorder but cant guaranty that u might not have this problem again i just looked in shock and says it will take another 30 mi to upgrae again knowing the fact they closing so she was brushing us off went home dstv then workes 2 days now E30 message again comes 5 times i have sent message clear no response yet so why am i paying for something i cant watch!!!!!!