FRUSTRATED!!!!

I am so disappointed with the service I have been getting from multichoice. I paid for my account on the 3rd of November after it had been disconnected, I called them immediately after payment was made of which I was told to email proof of payment and I did but when I called them again later that day they said the email was not received and the money was not located. I went to multichoice the following day, was told to go to my bank and ask for payment notification. When I came back with the payment notification the guy that was assisting me told me that funds were still not located, mind you when I made that payment I made an immediate payment. He said they will open my account but it will be monitored and if the payment doesn't reflect, they will disconnect my services. Today I received an sms while at work saying that I have been disconnected because payment was not received. I called them and the duration of the call was over an hour but still they were unable to assist me, even after emailing proof of payment. I even called absa bank to check if the money was received under my reference and they said yes, the money is there ( multichoice acount) but everytime when I call multichoice I am told the money cannot be located. It is really frustrating because I have been given one excuse after the other and the problem is not resolved. 5 days later my account is still disconnected. I have spent so much money calling multichoice, thinking about it gives me chest pains especially knowing the problem is still not sorted.