Frustrated
<p>my account is incorrect and mixed up an its such any inconveniece to phone them wverytime and their agent cannot assist accordingly.</p> <p> </p> <p>i wasted over R500 of airtime phoning. I dont think this is right. My main account shows an arrears of R3000+ arrears. Hw? </p> <p> </p> <p>My account keeps being debited with the wrong amount. </p> <p> </p> <p>Sort out your accounts department</p>
Helpful (0)
Replies (11)0
Replies (11)
DStv (MultiChoice)'s replyOfficial
08 Aug 2017, 08:01Dear Stacey-lee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Aug 2017, 08:01
Official
Dear Stacey-lee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Aug 2017, 09:07Good day Stacey
Thank you for sending us your query.
I will be in contact with the finance team for further assistance in this regard.
You will be updated once communication once received.
I humbly request for your patience whilst the matter is pending investigation.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Aug 2017, 09:07
Official
Good day Stacey
Thank you for sending us your query.
I will be in contact with the finance team for further assistance in this regard.
You will be updated once communication once received.
I humbly request for your patience whilst the matter is pending investigation.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Aug 2017, 10:06Hi Stacey
Just for confirmation, you have an active Premium package on Price Lock for R949.00. Also, there's a second active Premium package for R789.00 every month.
Kindly advise if this is your request to have two DStv Premium packages active.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Aug 2017, 10:06
Official
Hi Stacey
Just for confirmation, you have an active Premium package on Price Lock for R949.00. Also, there's a second active Premium package for R789.00 every month.
Kindly advise if this is your request to have two DStv Premium packages active.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Aug 2017, 11:03
Hi Stacey
As per the feedback received from the Price Lock finance team.
You're currently on payment arrangement and the monthly instalment is now R1695.21.
Please advise if you’re aware of the second Premium package active in your DStv account. This is because there’s a pro rata balance reflecting in the account due for payment immediately.
We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Aug 2017, 11:03
Official
Hi Stacey
As per the feedback received from the Price Lock finance team.
You're currently on payment arrangement and the monthly instalment is now R1695.21.
Please advise if you’re aware of the second Premium package active in your DStv account. This is because there’s a pro rata balance reflecting in the account due for payment immediately.
We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Aug 2017, 11:51
Hi Stacey
The pro rata balance you're required to pay is R661.74 to keep the Premium service active from 07 August to 01 September 2017.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Aug 2017, 11:51
Official
Hi Stacey
The pro rata balance you're required to pay is R661.74 to keep the Premium service active from 07 August to 01 September 2017.
Kind regards
Dinah
Best regards,
's updateReviewer Update
09 Aug 2017, 19:06Good day
yes I have to package on my account and would like it to be seprate as two different people is paying it.
I am aware of the R600+ that needs to be paid that will be done by the 11th August 2017,
I am enquiring the amount on the DSTv now app that is showing something totally different.
I also had extra funds in my account last month but now its gone.
I also get debitted the wrong amount every month thats making my debit order go off insufficient and my bank is charging me for that,
's update09 Aug 2017, 19:06
Reviewer Update
Good day
yes I have to package on my account and would like it to be seprate as two different people is paying it.
I am aware of the R600+ that needs to be paid that will be done by the 11th August 2017,
I am enquiring the amount on the DSTv now app that is showing something totally different.
I also had extra funds in my account last month but now its gone.
I also get debitted the wrong amount every month thats making my debit order go off insufficient and my bank is charging me for that,
DStv (MultiChoice)'s replyOfficial
12 Aug 2017, 09:43Hi Stacey
You need to do a change of ownership, this is the only to have each DStv package paid by the owner. If the change of ownership is not processed, both DStv Premium packages will remain under your name which will affect the service due to late payment.
For this reason, we will continue to debit for both payment arrangement and second Premium package.
You can download the change of ownership form from the website www.dstv.com. Please have both parties complete, sign the form and submit with the required information to ***.
Regarding the DStv Now app, please send us the screen shot of what the information displayed to *** for further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Aug 2017, 09:43
Official
Hi Stacey
You need to do a change of ownership, this is the only to have each DStv package paid by the owner. If the change of ownership is not processed, both DStv Premium packages will remain under your name which will affect the service due to late payment.
For this reason, we will continue to debit for both payment arrangement and second Premium package.
You can download the change of ownership form from the website www.dstv.com. Please have both parties complete, sign the form and submit with the required information to ***.
Regarding the DStv Now app, please send us the screen shot of what the information displayed to *** for further assistance.
Kind regards
Dinah
Best regards,
's updateReviewer Update
12 Aug 2017, 16:14Good day
How can you continue debitting my account an amount that I have not agreed too.
Regards
Stacey
's update12 Aug 2017, 16:14
Reviewer Update
Good day
How can you continue debitting my account an amount that I have not agreed too.
Regards
Stacey
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 14:48Good day Stacey
Thank you for taking my call today.
As discussed, we will follow up with the Price Lock finance team to check if you can manually pay the account.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 14:48
Official
Good day Stacey
Thank you for taking my call today.
As discussed, we will follow up with the Price Lock finance team to check if you can manually pay the account.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Aug 2017, 08:44Dear Stacey
Feedback is received from the Price Lock finance team.
Please be advised that due to the payment arrangement, you're required to pay by debit order. This means you will be debited for payment arrangement as well as the Premium package.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Aug 2017, 08:44
Official
Dear Stacey
Feedback is received from the Price Lock finance team.
Please be advised that due to the payment arrangement, you're required to pay by debit order. This means you will be debited for payment arrangement as well as the Premium package.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
17 Aug 2017, 20:46So dear is no way forward that the two accounts can be kept apart.
Can you also advise on what the debit order amount will be.
Also why did i receice snd sms stating that my debit order is cancelled.
Please see sms below:
Your debit order for DStv has been cancelled. To update your banking details go to My DStv on DStv.com
's update17 Aug 2017, 20:46
Reviewer Update
So dear is no way forward that the two accounts can be kept apart.
Can you also advise on what the debit order amount will be.
Also why did i receice snd sms stating that my debit order is cancelled.
Please see sms below:
Your debit order for DStv has been cancelled. To update your banking details go to My DStv on DStv.com